Solidne usługi informatyczne Wrocław

No, I am not an accounting or sales program service technician. However, in many cases I can help with problems with your sales, accounting or HR program. Although I am not an authorized technical partner of your software manufacturer, my general IT knowledge, extensive experience and creative problem solving skills will in many cases allow me to solve a problem related to an accounting or sales program. This is because sales, accounting, HR or payroll software is usually constructed in a fairly typical way when it comes to IT assumptions. It is often a client program that connects to a database on the same or another computer/server. Configuration problems encountered in this area are often of a general nature. For example, the problem results from the wrong IP address, wrongly indicated database, firewall blocking the connection, etc. In such cases, general knowledge of computer networks is very useful, which is one of my strongest points. It also happens that a person working with accounting software as the main work tool reports most problems of various nature in the context of problems with the accounting program. For example, when working remotely on a computer turned on in the office, it may turn out that a problem with connectivity to this desktop (caused, for example, by VPN or simply turning off the remote computer) will be reported as a problem with the accounting program - because it prevents you from working on the accounting program. In addition, even if my general knowledge of networks or software does not answer the question, having a lot of experience in finding solutions to IT problems, I am often able to find a solution to your specific problem with an accounting or sales program. For this purpose, I look for software documentation on the Internet (e.g. on dedicated internet forums) or from the manufacturer on the support hotline. However, I would like to set a clear limit to where my support capabilities in the field of accounting or sales software extend. Not being an authorized service technician of a given software, I am unable and do not want (due to the impossibility of taking responsibility for such actions) to perform works that require specific service knowledge, such as: modification of program configuration in terms of unusual, specific configurations on the client's side - especially those that require interference in the program's database structures, repairs or patches that require changes to the program's database structures, repairs or corrections that require the use of specialized service software, made available to the technical partners of a given software manufacturer, repairs or fixes that require knowledge of specific manufacturer's internal service procedures, conduct training for the client in the use of a given program. Customers, in order to receive support from the manufacturer, very often have to pay, for example, an annual subscription or maintenance fee. Unfortunately, it happens that wanting to reduce costs, they do not incur such a fee (sometimes it is significant). Only when encountering a specific problem with their software, they try to solve it by seeking emergency IT help, bypassing the manufacturer's service network. While in the cases described at the beginning, such help from a general IT specialist has a chance to work, in cases strictly addressed to the authorized support, a general IT specialist who is not trained in a given solution may not want to undertake this task. It also happens that clients working in the accounting industry or dealing with financial matters in the company, contact with IT specialists is limited to authorized technicians, servicing or implementing accounting or sales software. Then, after termination or termination of cooperation with such an entity specialized in supporting accounting software, and then after establishing general IT support, sometimes clients make a kind of mental shortcut, assuming that each IT specialist is automatically an authorized technician or expert in a given sales or accounting software.

Inquiries of this kind come to me quite often. I try to answer them in accordance with the facts. I do not run a typical stationary service, especially the hardware type. I do not have a properly equipped workshop, spare parts to carry out repairs. I do not run a collection point where the customer can bring and then pick up the repaired equipment. The scope of my services includes primarily the scope of repairs related to software or operating system, network problems, computer configuration, mobile or network device, installation, reinstallation of software or removal of viruses or other unwanted software. My ability to "fix your computer" ends roughly where typical hardware device glitches begin. In cases involving notifications: a hardware/physically damaged phone, smartphone or tablet (e.g. cracked display, flooding, the device does not turn on), damaged or malfunctioning laptop hardware (damage to the matrix, damage to the power supply / charging system, overheating due to dust, flooding) I am asking customers to contact a typical stationary hardware service that specializes in repairing these types of devices and faults. Based on my own experience, I am able to offer a few proven hardware services, services that I use myself or know them based on good customer reviews. An inquisitive customer could ask: Do you sometimes mislead customers? After all, it is clear from your side that you help in IT and computer matters - so it is understandable that you repair computers ... And here it says it can't be repaired! What's this about?. The term "computer repair" has at least several meanings when it comes to what repair activities lie under it. Very often, customers perceive any problem with the computer as a failure. It even happens that cases when we are dealing with the inability to use a specific program or performing an incorrect action by the computer user are considered a failure. The solution to this problem is often referred to as a "fix" by customers. The truth is that it has nothing to do with the actual repair of the computer (e.g. replacing the hard drive). Customers without IT knowledge are often unable to distinguish a problem that is still within the scope of my help (e.g. a problem with computer configuration, malware infection or wrong configuration of e.g. a printer) from a hardware problem that must be repaired solved by typical hardware service. Very often, even for me, looking with a professional "IT eye", the description of the problem provided by the client does not clearly indicate whether I am dealing with a configuration or hardware problem. It is only after the initial diagnosis that the nature of the problem can usually be determined. Therefore, a bit like a general practitioner, I try to familiarize myself with the problem reported by the client each time. I am trying to determine if this is an issue that falls within my scope of service. If it is a hardware problem, in order to professionally solve it, I point out to the customer that the equipment should go to a specialized service with a properly equipped workshop, spare parts and personnel specializing in servicing hardware faults.

My activities, the scope of services provided and the organization of work are addressed primarily to companies. This means that as far as possible, or the so-called. "processing capacity", after completing tasks for corporate clients, I also help private clients. However, this is done on principles similar to aid for companies. Assistance for individual clients is not the main focus of my activity. This means in practice that: the amount of time and processing capacity that I can devote to individual clients depends on how much time and processing capacity I have left after helping business clients first, My regular working hours are not dedicated to individual clients - most of my work takes place during typical business hours. Sometimes I only work in the afternoon or evening hours - and most often individual clients expect help at such times - when they return home, e.g. after a whole day of work, I do not run a typical workshop where an individual customer can, at a favorable moment, bring equipment for repair (without inviting an IT specialist to the house) and then pick it up. Why then, with the potential inconveniences associated with the traditional form of assistance for individual clients, why do I try to provide services for them? I have several reasons: my skills, experience and work style are more suited to IT specialists in large corporations, but I share them with private clients whenever possible. This means that a private client is usually more satisfied with my services, provided at a higher level, than with the services of a typical Computer Expert. More interestingly, very often the cost of my service is lower. Working with companies, I have developed effective skills and experience in the field of remote assistance, carried out via telephone and TeamViewer. This means that on "good morning" I have a certain advantage over companies that only travel to a private client or run a stationary service. In this way (more suited to the client) I can solve a lot of IT problems: cheaper than away, sometimes at very unusual hours (e.g. 21:00 - 23:00), when a traditional visit would rather not take place, without having to visit the client at home - which is very important for many people - after all, a visit by a professional is a visit to a stranger's home, not every situation at home is conducive to this, over long distances - i.e. I help, for example, at the other end of Poland, in a small town, or even at a campsite in a tent, abroad on vacation - that is, where it is difficult to find a good experienced IT specialist, often without waiting for an appointment, but right away, within the same telephone conversation, time-consuming IT tasks (e.g. data recovery, which takes several hours, for example) can be done in several sessions during one day. During the first session, e.g. a time-consuming process is launched, after agreeing with the client, the IT specialist interrupts the remote connection and the "virtual visit" to the client, and when the time-consuming process ends, e.g. in a few hours, a second remote session is established to check the effects, e.g. data recovery. As a result, the IT specialist is not sitting on the client's head for several hours, and the IT service itself for the client is much cheaper than if the IT specialist came and supervised the progress physically on site for several hours - so his assistant is not involved time. Examples of IT problems that can most often be solved remotely: email configuration, configuration of a local or network-connected printer, removal of minor infections, support in installing or configuring a program, basic scope of recovering deleted files, configuring or troubleshooting most home NAS server issues, changes in configuration of WiFi networks in home routers - changes of passwords, changes of network name, additional security by MAC address.

A significant proportion of reported IT issues are related to software or configuration, not hardware issues. Often these are problems that can be solved within a dozen or so minutes. In the realities of Wrocław, it usually takes more time to reach the customer than to solve the problem. Therefore, in order to optimize and increase my accessibility for clients, I prefer remote assistance, which is often enough to effectively solve the problem or, alternatively, it is used to initially diagnose the problem before visiting the client (which allows me to prepare for solving the problem on site and price the work). . Thanks to this approach, I am able to help more clients during the working day, without wasting time on moving around. Benefits of this approach for the client: shorter response time from notification to problem resolution, lower costs, an opportunity to avoid the need to change the organization of the company's work due to IT problems. In the event that the contractor offers a solution to the problem on the road, it may turn out that the IT specialist's visit is possible only in a few hours or a few days. The long waiting time for travel assistance forces a change in the organization of work, so that due to downtime, losses in the company are as low as possible. If we decide on remote assistance, there is a chance to solve the problem very quickly, without having to reorganize work for the time of the "crisis".

In a nutshell, I respond to requests as quickly as possible. As far as my capabilities and the current load of orders, and of course, if solving the problem requires a trip to the client. First of all, I do my best to solve the client's IT problem as soon as possible. However, this is not necessarily always done using the traditional method, i.e. traveling to the customer. I know from experience that not every IT problem has the same specificity. Not everyone requires an immediate arrival at the place "in the dark" without checking the circumstances in which the problem occurred, what it concerns and what it may be caused by. Having extensive experience in solving IT problems, I have a wide range of methods at my disposal. According to the above, after receiving a report of a problem, I try to familiarize myself with the circumstances of the problem as much as possible. I try to know the details of the problem, on what hardware, software and in what configuration it occurs. It is only after such an initial assessment that an effective method of approaching the case is decided upon and the most effective method of proceeding is proposed. Of course, the client has the final say in this decision. However, I make sure that he knows what options for effective action he has at his disposal and what their strengths or benefits will be for the client. Sometimes a reported IT problem can be solved remotely without having to come to the place. This is done via TeamViewer or appropriate telephone advice. It also happens that the problem lies, for example, with the Internet operator that the client uses. In such a situation, when it is possible to determine the cause remotely, arriving at the customer's place would only delay the solution of the problem. In this case, the most appropriate action is for the customer to contact their ISP and report the problem.

First of all, I'm not exactly a typical computer technician. My knowledge does not end with fixing a broken computer as a single device, like a washing machine or dishwasher. I have extensive IT skills and experience, going far beyond the scope of a typical computer service. As a professional IT specialist, I provide a whole range of services, from small orders to regular IT outsourcing for companies and corporations. I take care of clients' computer systems, I ensure their security. The organization system developed over the years allows for such a profile of activity. However, this excludes, for organizational reasons, the functioning of such a typical service point. Besides, many IT problems that I solve for clients cannot be solved outside the client's premises and their computer network - especially problems with network connectivity, Internet access or network printer. Such problems are effectively combated only from the level of the client's computer network. Additionally, the functioning of the service point is the cost of the premises and related - when ordering my service, you do not incur such a cost in the price of the service - you only pay for my work.

The key to solving most IT problems is for an IT professional to see an IT problem on a computer screen. The next step is to make the appropriate changes using the mouse and keyboard to resolve this issue. Nowadays, in the era of high-speed Internet, there are at least a few solutions that allow you to remotely watch the screen of another computer, control its mouse and keyboard. For this reason, it becomes possible to provide IT support remotely. The solutions I use are safe and legal, and the entire process of controlling the client's computer takes place only with his knowledge and consent.

No. Remote access is carried out using publicly available remote access tools. Currently, my company uses the paid tool TeamViewer. This program is one of the world's most popular remote connection tools and uses RSA private/public key exchange encryption and AES 256-bit session encryption. This technology is based on the same standards as the https/SSL protocols. By today's standards, it is considered completely safe. Remote access to the Customer's computer is obtained with little assistance from the Customer and with his full knowledge. By phone, I ask the client to perform a few simple activities that do not require IT knowledge and do not exceed the level of difficulty of ordinary computer use. I gain this access temporarily in order to remove the defect, and the client observes my activities and can interrupt the connection at any time. You can find more about system security here: https://www.teamviewer.com/en/security/

There are several ways 😀 The simplest is "Thank you!" in any form. You can also like the page on Facebook: https://www.facebook.com/bok11solutions/ or feature me on Google Places 😀

The easiest way is to contact me 😀 I assure you that I am constantly making every effort to ensure that the level of the IT services I provide is as high as possible. However, I am only human, and computers can play tricks and behave differently than we expect. However, I am still open to suggestions from clients, tips on what I can do better. I approach all comments kindly. So, if it turns out that I have not met the client's requirements, please contact me - I will approach the matter again, draw conclusions and do so that the result of my work is satisfactory.

I do not overclock hardware, especially above the parameters provided by the manufacturer. This is primarily for safety and warranty reasons - even if a given procedure would be technically successful, it may be, among others, shorten the life of the equipment, cause its unexpected failure, reduce the stability of operation or void the warranty. I also do not deal with amateur computer modifications, such as mounting 5 fans where the manufacturer has provided one, etc. Of course, I can advise you on which more powerful component to buy to increase the equipment's capabilities, and I can also help you install and configure it.

In short, I would answer Remotely I am available most often on the spot, traveling as soon as I can". What matters most to me is the effect of my actions for the client - I have to be effective. In the era of universal remote assistance via the TeamViewer program, IT assistance does not have to be provided only traditionally in the form of traveling to the customer, more and more typical problems (currently, as of mid-2016, I estimate that 60-70%) can be solved remotely - most often on the spot, as part of same phone call as a request for help. This solution is certainly cheaper because it does not require investing time in travel - thanks to this, the customer pays less. Remote assistance is usually provided immediately ("now", "in 15 minutes") and not on the basis of let's make an appointment - so the client very often has the problem solved right away, no have to wait for the arrival of the IT specialist. In addition, in many cases, the help of an IT specialist on site is not organizationally convenient for the ordering party - both in the company and in the case of an individual client - it is often necessary to prepare for such a visit - after all, it is a visit of a stranger in the company or at home. Remote assistance completely ignores this aspect - you can accept remote assistance while being, for example, at a conference outside the company, during a break between scheduled meetings, on a business trip or being bedridden at home. Not to mention that remote assistance is possible at any distance via the Internet, while the traditional form of assistance is limited by typical travel distances. Therefore, in the light of so many advantages of remote assistance, noticed not only by me but also by clients, assistance in the traditional form of traveling to the client is becoming less and less popular. Of course, I realize that there are people who personally prefer to have contact with the service provider, prefer a traditional business approach - so I try to provide this type of assistance as soon as possible. I am aware of the fact that the beginning of a larger or long-term cooperation should start in the traditional way, i.e. with a meeting and discussing its principles. I am absolutely ready for this approach to cooperation.

I make every effort to prepare an appropriate and clear quote for each client, and give the deadlines as close to reality as possible. I understand the needs of customers to receive precise information - after all, other decisions may depend on this information. However, while providing services in the spirit of honesty, I try not to evaluate orders in absentia for which there are serious doubts regarding the unambiguous interpretation of the client's guidelines. There is a real risk of underestimating or overestimating the value of the order - both in terms of the price and the time of order execution. For example, if the subject of the query is creating a network, "setting up a server" or "optimizing infrastructure" then these will be quite general statements that only on their basis it is possible to present low-cost valuations (which may be completely underestimated in relation to the actual value of the works) and too short implementation deadlines, or vice versa - overestimated valuations, assuming a large amount of work or investments in equipment - while in practice it will turn out to be there is no justification for such costs or investments. Placing the reliability of the valuation and performance of the work over commercial brilliance, in such cases I will try to specify the scope and subject of the work as well as the client's expectations as much as possible. Therefore, it is usually necessary to ask many clarifying questions, and it is in the client's interest to provide as exhaustive answers as possible. Of course, when asking a client, a person potentially not an IT specialist, I ask in a legible way - in human language 😀

If your boss asked you to find a contractor and an offer to solve an IT problem in the company, and you have no idea where to call and what to ask, because you don't know anything about it - I, a friendly IT specialist, is here to help! Even if you don't know much about IT, let me ask you any diagnostic questions, even if they seem like nonsense to you. Perhaps the problem you are dealing with seems trivial, but it is not necessarily so. Outsourced task, seemingly large and expensive, after my verification may turn out to be simple and relatively cheap - or on the contrary - a task that seems simple and quick to implement to the client is in fact a complex IT task that requires a lot of work and time . Example: an employee calls on behalf of the client's company and requests a quote for "server implementation" because "the boss told me to find it". When asking for a server quote, a company employee assumes that the question concerns an unambiguous product, and the IT specialist is able to give the price right away. Then just compare the prices and give your boss the best deal as a job done. Unfortunately, it's not always that simple - the example server is a word that has at least several divergent meanings. And this is where the questions begin, sometimes there are a lot of questions - because the server is a very broad concept. The same word can mean, for example: special and expensive server equipment, adapted to be mounted in a rack in a server room, just a more powerful desktop computer that will run all the time and share some data with employees' computers, the server version of the Windows operating system, which is installed on such computers acting as servers, some program or functionality (sometimes even free) that is installed on the current hardware. In order to make a reliable valuation of such an order, a large amount of information is needed that will explain the intentions and needs of the client - it will determine what functionality of the server the client is interested in. It can be compared to the situation of buying a car - a customer enters a car dealership and says: "II want to buy a car, the seller says: What model, for how many people, sports or station wagon?< /em>", the customer replies: "I want it to drive and I don't have time for such digressions" 😉 So, if during the conversation it happens that you are a person who does not know the answers to all my questions, I will ask you to pass them on to the decision-making person in the company. I would be happy to do so in writing to relieve you.

I often get these types of quick inquiries from clients. However, not in every case I am able to answer them quickly, unambiguously and precisely. However, this does not happen because, for example, I want to mess something up or stretch the client. This approach is dictated by my honesty and simple fact. In the world of computer science, the generally described symptom of the problem does not always translate into an unambiguous, known in advance and specific set of activities that will effectively solve the problem. The same symptom (e.g. computer freezes), depending on the situation, can be caused by completely different reasons. Sometimes they lie only on the software and configuration side, sometimes they are caused by a malware infection. It is often a hardware problem, requiring, for example, the replacement of a component, such as a disk. It's easy to guess that in such a situation the client may receive a very "expanded" quote from me quickly. The range of amounts can range from, for example, PLN 50 (in the case of a simple virus infection, for example) to even PLN 700 - 800 (in the case of a hard disk failure, including the cost of a new disk, its replacement, and then reinstalling the operating system). It is not difficult to guess that a client who, under the pressure of time, tries to quickly determine how much the service will cost him and which contractor is able to complete his order the fastest and cheapest, may be indifferent to such an offer and look for a "more specific" contractor. That is why I do my best to avoid misunderstanding and dissatisfaction on the part of the client in this field. Therefore, I always try to: obtain as much information as possible from the client that will allow you to approximate the probable cause of the problem and thus narrow the pricing range a bit, explain to the client the rules used when valuing the order so that the client is aware of what the different prices of the IT service may be and does not suspect a scenario of tricking him or trying to manipulate the price (which of course is not the case).

If the client needs regular responses to requests during which he expects, he should conclude a contract with me for the provision of IT support. Such contracts specify the expected response time for IT problems reported together with the client.

No. Access within the city limits of Wrocław is free of charge and is not hidden in the price of the service. Thus, all customers in Wroclaw can count on equally favorable prices. It does not matter whether the customer is calling from the neighborhood or from the other end of the city.

No, no, and no again! Although on the Price List page we provide only indicative prices of services, and the final ones only after getting acquainted with the client's situation, this is for a completely different reason. Each client represents different expectations regarding the provision of care or IT services. It has a differently constructed IT system, a different type and age of IT equipment, a different specificity of work, a different level of IT knowledge among employees and expects different availability. This actually means a different workload for each client, and thus the service is priced differently. Therefore, there is no uniform price list for all services, because under the same name of the service, the scope of work, depending on the client, may differ in labor intensity even several times.

The amount of the monthly subscription, the lump sum for IT care in the case of constant IT care, is determined individually for each client on the basis of many different pieces of information. I take into account e.g. estimated labor intensity, scope of care, statistical number of failures in a month, number of computers in the company, number of company branches, complexity of the IT system, response time expected by the customer, possibility of solving problems also remotely.

In short: as cheap as possible without being on a given service 😀 In practice, it is difficult to talk about a uniform price list for IT services, especially when they are provided professionally and with individual selection of the method of operation for a given type of problem. In other words, there are no two identical cases and no two identical approaches, so it is difficult to talk about a fixed price list for services. As you can easily guess, the price results from the actual labor intensity necessary to solve a given problem. In addition, in a situation where works are most often priced at hourly rates, the valuation corresponds to the actual labor consumption of the task. As a sole proprietorship, of course I have lower running costs for sure. In the case of larger IT companies, the cost of running a larger company is hidden in the price of the service - management board, employees, rents, security or secretary's office.

Of course 😀 I am very happy to conclude contracts with clients for ongoing IT support. This is done as follows: determining the client's expectations in the field of IT cooperation - what is to be the subject of this care, response time, method of implementation - on site or/and remotely, budget, specific requirements. preparation of the offer and valuation, and after its acceptance, the contract template is prepared (by the client or by me) signing of the contract and its implementation. If during the performance of the contract it turns out that there are glaring discrepancies between the actual and current expectations of the client and the provisions of the contract, I can propose an annex to the contract or possibly (if the situation requires) renegotiation of the contract terms. Continuous IT care contracts may be concluded for a definite or indefinite period.